If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
Are all of your products 100% handmade?
Yes, every product we offer is meticulously handcrafted by skilled artisans. We pride ourselves on continuing the family tradition of producing custom-made leather goods with an emphasis on authentic, handmade production.
What types of leather do you use for your products?
We use a variety of premium leathers, carefully selected for durability and aesthetics. Our collection includes high-quality cowhide, goat leather, suede, as well as exotic options like python and crocodile leather.
Do you offer product customization?
Yes, we offer customization upon request. You can personalize your leather goods to suit your individual style and preferences to create a piece that is uniquely yours. Please contact us to discuss the details.
Can I place a bulk or wholesale order?
Yes, bulk orders are possible. While we focus on handcrafted leather goods through our website, our team is also fully equipped to produce larger batches for wholesale clients. We have years of experience fulfilling custom orders, both under our own brand and with private labeling. Please contact us to discuss models, leather colors, assortment, and pricing.
Delivery & Shipping
How long does it take to process and ship an order?
As each product is meticulously handmade to order, it typically takes 3-5 business days to craft your item. Once the production is complete, your order will be shipped on the same day.
Do you ship internationally?
Yes, we ship worldwide in most cases. Delivery times and shipping costs will vary depending on your location and will be calculated at checkout.
How do I track my order?
Once your handcrafted item is finished and shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.
Payment, Orders & Returns
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as express checkout options like Apple Pay, Google Pay, and Shop Pay for a fast and secure transaction.
Do I need an account to place an order?
No, you do not need an account to place an order. You can easily check out as a guest. However, creating an account allows you to track your orders more easily and speeds up the checkout process for future purchases.
How can I return or exchange a product?
We want you to be completely satisfied with your purchase. If you need to return an item, please contact our support team within 14 days of receiving your order. Please note that personalized or custom-made items cannot be returned unless they arrive damaged or defective.
How can I cancel or change my order?
Since our items are handmade to order, please contact us as soon as possible (ideally within 24 hours) if you need to cancel or modify your order. Once the crafting process has begun or the item has been shipped, we may not be able to make changes.
Before you leave...
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